Category: Customer Service/Experience

David Avrin, CSP

One of the most in-demand Business Marketing and Customer Experience Keynote Speakers in the world today, David Avrin, CSP is known as The Visibility Coach. With a surprisingly irreverent and entertaining style, David delivers a profoundly insightful and hard-hitting message to business audience across North America and around the world.

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Lesley Everett, CSP, PSAE

For the past 16 years, Lesley Everett has been solely focused on providing the very best techniques to create authenticity of your corporate brand with personal branding. She is the CEO of Walking TALL Training & Consulting, Inc. and has presented her Walking TALL Methodology in 26 countries across 5 continents to date, including Iran, Malaysia, Dubai, Australia, and frequently in Europe and North America.

She is a published author of 3 books (latest Corporate Brand Personality – Kogan Page, 2016). Companies who have trusted Lesley include Microsoft, Cisco, Marriott Hotels, JetBlue, ASDA-Walmart, HSBC, RSM & Salesforce, where she has worked with senior executives to create personality in their corporate and personal brands.

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Scott Friedman, CSP

Scott Friedman, CSP, and 2004-05 President of the National Speakers Association
(NSA), is an internationally sought after professional speaker and author. As a
motivational humorist, Scott inspires and entertains with fun-filled, interactive and
content-rich programs. Scott’s main area of expertise is employee innovation, customer experience, happiness at work and using humor/celebration as a strategic tool.

In addition to being the CCO—Chief Celebration Officer—at Friedman & Associates, Scott has written “Celebrate! Lessons Learned from the World’s Most Admired Organizations,” “Happily Ever Laughter – How to Engage Any Audience,” “Using Humor For A Change,” and his latest book, “A Celebration a Day! 365 Ways to a Happier, Healthier Workplace.” “A Celebration a Day!” is a handbook of practical ideas for jumpstarting your creativity in building a culture of celebration and innovation, and it’s available now! Learn to bring more joy, gratitude, spontaneity, and playfulness into your workplace and watch productivity and team performance soar!

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Laurie Guest, CSP

If you look up fun in the dictionary, you won’t see a picture of Laurie. That would be weird. But if you ask any one of the thousands of people who have been in her audiences, they will use the word “fun” to describe both her style and their experience. Laurie is a certified speaking professional, a designation held by less than 12% of speakers worldwide. She is a published author with her book Wrapped in Stillness: A Personal Retreat Guide. With over 20 years of experience in the healthcare field followed by success as an entrepreneur, Laurie speaks from a practical point of view on customer service and staff development. Her ability to blend real-life examples with proven action steps, is the reason over three-quarters of her clients ask for an encore appearance. Laurie is known for her quick-wit and slightly sarcastic sense of humor. She will make your pen move and your mind process ideas that impact the bottom line of your business.

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Patrick Henry, CSP

Patrick Henry is an author, speaker, and customer experience advocate who partners with meeting planners to make meetings memorable. As a former Nashville songwriter and humorist on the SiriusXM Radio Family Comedy Channels, Patrick brings a unique blend of humor, music, and message to his audiences to create an event that is full of life and actionable ideas. His Book The Pancake Principle: seventeen sticky ways to make your customers flip for you was released in 2013 and he will soon be featured on a comedy album along side Jeff Foxworthy, Steve Martin, Jimmy Fallon, Larry the Cable Guy, and Bob Newhart. One of Patrick’s audience members best described him as “what happens when, keynotes, comedy, and concerts…collide”. When not on the road serving clients, Patrick can be found at home in North Carolina with his smoking hot wife Lesley and his three semi-adorable children Jack, Robert, and Meredith. He is an avid Auburn football fan and is doing his best to get his golf handicap under 20.

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